The Yellow Room Therapy is committed to keeping your personal information safe and being clear about how we collect your data, how we store it and what we do with it.
This privacy policy informs you how we collect, use and keep your personal information safe.
Information you give to us directly and how we use your personal information?
We will collect and store information that you give us when you make an inquiry.
We will use your personal information to do the following:
For how long will we keep your personal information?
We are committed to retaining your personal information for no longer than necessary in relation to the purpose for which it was first collected. This is in line with guidance from the Information Commissioner’s Office. We may hold some types of data for up to seven years.
Do you share my information with anyone else?
We will only use your personal information for the purposes for which it was obtained in the first place.
However, there is one very explicit way in which your data might be shared:
Receiving your information from organisations
We may accept referrals from organisations and will need to obtain some information to make the first point of contact to be able to offer you therapy services. We ask organisations to transfer us your first name only and a contact, this can be a phone number or email address.
Keeping your personal information safe
We make sure your data is secure . Access to information is reviewed on a regular basis and limited to those people who are assigned the permission to do so.
Our online webforms are protected by secure end-to-end encryption.
Your data protection rights
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
If you would like to make a request relating to any of the rights above, please send a request by emailing to: theyellowroomtherapy@outlook.com
How to make a complaint
If you have any questions about this privacy policy or the way in which we handle your personal information, or if you wish to make a complaint, please contact us by email.
If you are unhappy with our response, you may then raise your concern directly with the Information Commissioner’s Office: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Alternatively you can visit the ICO website.